Privacy Policy

Privacy Policy (Lashwawa May)

Effective date: [01/05/2026]

Business name: Lashwawa May (“we”, “us”, “our”)

Website: www.maylashwawa.com

Address: 8 Glentworth Street (enter via the Naturals shopfront), London NW1 5PG

WhatsApp: 07823 882538 | WeChat: LASHWAWA | Email: [add your email]

1) What this policy covers

This Privacy Policy explains how Lashwawa May collects, uses, stores and shares your personal data when you book appointments, visit our salon, contact us (including via WhatsApp/WeChat), or use our website.

2) Personal data we collect

We may collect:

Contact details: name, phone number, email address, WhatsApp/WeChat handle, and messages you send us.

Booking details: appointments, services requested, preferences, and notes linked to your booking.

Health and safety information (special category data): allergies, sensitivities, patch test results, contraindications, and relevant medical information you choose to share so we can carry out treatments safely.

Payments: payment status and receipts. (We do not store full card details; payments are handled by payment providers.)

Photos (optional): before/after images, only if you agree.

Website data: IP address, device/browser information, and cookie data (where used).

3) How we use your personal data

We use your information to:

Provide and manage appointments and services.

Contact you about bookings, changes and reminders.

Ensure treatments are delivered safely (including checking contraindications).

Maintain business records for accounting, tax, and service history.

Respond to enquiries and customer service requests.

Improve our services and customer experience.

Send marketing messages only where you have opted in (you can opt out at any time).

4) Legal basis for processing (UK GDPR)

We process personal data under one or more of the following legal bases:

Contract: to provide services you book with us.

Legitimate interests: running our business, preventing no-shows, improving our services, and communicating with customers.

Legal obligation: record-keeping for tax and accounting.

Consent: marketing communications and optional photos.

Health data: processed for safe provision of services, typically with your explicit consent and/or where necessary for health and safety.

5) Sharing your data

We may share data with trusted third parties only when necessary, such as:

Appointment booking/CRM systems (if used),

Payment providers,

Accountants,

Website hosting/analytics providers (if used),

Messaging platforms (e.g., WhatsApp/WeChat) where you choose to contact us via those services.

We do not sell your personal data.

6) International transfers (WhatsApp/WeChat and online services)

Some providers we use may process or store data outside the UK. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7) How long we keep your data

We keep data only as long as necessary for the purposes above, including:

Customer and booking records: typically up to 6 years for business, accounting and tax purposes (where applicable).

Health/patch test records: for as long as needed to provide services safely and manage repeat appointments.

Marketing data: until you unsubscribe or we periodically remove inactive contacts.

8) Security

We use reasonable administrative and technical measures to protect your information. However, no online transmission or storage system can be guaranteed 100% secure.

9) Your rights

You may have rights to:

Access a copy of your data,

Correct inaccurate information,

Request deletion (where applicable),

Restrict or object to processing,

Data portability (where applicable),

Withdraw consent at any time (for consent-based processing),

Complain to the Information Commissioner’s Office (ICO).

10) Cookies (www.maylashwawa.com)

Our website may use cookies or similar technologies to help it function and to understand how it is used. You can control cookies through your browser settings. If we use analytics/advertising cookies, we will provide a cookie notice/banner where required.

11) Contact us

If you have questions or want to exercise your rights, contact:

Email: May@Maylashwawa.com | WhatsApp: 07823 882538 | WeChat: LASHWAWA

12) Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will be posted on www.maylashwawa.com

 (or available on request in the salon).